Permit Point Building Surveyors Pty Ltd has a Complaints Handling Process to deal with complaints within the scope of engagement as the relevant building surveyor.
Complaints outside the scope of our engagement should be referred to the appropriate agency.
We recognise the importance of cultivating strong working relationships with all project team members. This collaborative approach has been honed through our participation in multidisciplinary projects and is evidenced by our ongoing success. By fostering a team-oriented environment, we contribute to the overall quality of each project, providing continuous support to all project consultants.
The types of complaints we may be able to assist with include the following:
- Non-compliant building work
- Protection work matters
- Siting or overlooking issues, however, if the planning permit includes siting or overlooking requirements then these complaints should be directed to the planning department of the local Council.
Please note: If there is any life safety issue that requires urgent attention, you should immediately contact your local Council who have the ability of issuing an emergency order.
The types of complaints we do NOT deal with include the following:
- The conduct of the builder or other registered building practitioners – Victorian Building Authority on 1300 815 127 – website – https://www.vba.vic.gov.au/
- Disputes between owners and builders in regard to payments, contractual matters or building defects – Consumer Affairs Victoria or the Domestic Building Dispute Resolution Victoria on 1300 557 559 – https://www.dbdrv.vic.gov.au/
- Plumbing issues – Victorian Building Authority on 1300 815 127 – https://www.vba.vic.gov.au/
- Gas or electrical issues – Energy Safe Victoria on 9203 9700 – https://www.energysafe.vic.gov.au/
- Fencing or boundary disputes-– Dispute Settlement Centre Victoria on 1300 372 888 – https://www.disputes.vic.gov.au/information-and-advice/fencing
- Unsafe work site or asbestos -WorkSafe Victoria on 1800136089- website- https://www.worksafe.vic.gov.au/asbestos
- Environmental matters including noise, pollution or debris – Either the local council or the Environmental Protection Authority on 1300 372 842- https://www.epa.vic.gov.au/